Adjust Sound Settings on your Samsung TV

Last Update date : Sep 18. 2026

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Adjusting the sound quality on your Samsung Smart TV is easy, thanks to the Sound settings menu. You’ll be able to customise the sound using advanced settings such as Auto Volume and HDMI-eARC Mode and change the Sound Mode depending on the content you’re watching.

A Samsung Smart TV on a wooden console displaying the 'Expert Settings' menu.

You can change the TV’s Sound Mode using the Settings menu. Additional sound adjustments can be made using Expert Settings.

Note: Supported functions may vary depending on the model, region, input signal and software version.

1 Select Settings on the left side of the screen and then select All Settings. You can also select Sound Output and Sound Mode in Quick Settings if desired.
Samsung Smart TV interface highlighting the 'All Settings', 'Sound Output' and 'Sound Mode' options on the screen menu.
2 Select Sound, then select Sound Mode and then select from the following:
  • Standard: Provides balanced sound.
  • Amplify: Amplify the mid and high tones. This is helpful when dialogue is difficult to hear.
Detailed view of the 'Sound' menu on a Samsung Smart TV, showing the 'Sound Mode' option selected.

Notes:

  • When an external device is connected, the Sound Mode may change accordingly.
  • When Game Mode is enabled, Picture Mode and Sound Mode are switched to Game automatically.
3 Next, select Expert Settings.
Sound menu on a Samsung Smart TV with 'Expert Settings' highlighted.
4 You can adjust the following advanced sound settings:
Expert Settings menu on a Samsung Smart TV, displaying options such as Balance, Equalizer, HDMI-eARC Mode, etc.

If you adjusted the TV’s sound settings and need to start over, you can reset the sound settings using Expert Settings.

1 Select Settings on the left side of the screen and then select All Settings.
Samsung Smart TV screen displaying the Quick Settings bar with the 'All Settings' icon highlighted.
2 Select Sound and then select Expert Settings.
Samsung Smart TV 'Sound' menu displaying 'Expert Settings' selected.
3 Select Reset Sound.
Expert Settings menu on a Samsung Smart TV with 'Reset Sound' highlighted.

If you are having trouble with the sound on your TV, you can refer to the content below for assistance.

There is no sound or the sound is too low at maximum volume

There are a few potential solutions to try, including checking your TV's volume control.

1 To check the TV's volume control, press the VOL+ button on your remote.
Samsung TV remote with the 'VOL+' button highlighted in blue, with a Samsung TV in the background.
2 If the external device came with a separate remote, press that remote's VOL+ button.
Remote with the 'VOL+' button highlighted in blue, in a living room setting with a Samsung TV in the background.

Note: The Volume button label may vary by device, device model, country, or brand.

3 If your TV is connected to an external device, such as a soundbar, check the user manual to ensure that it is correctly connected to your TV and that all cables are securely fastened.
4 Make sure the correct output is selected under Sound Output. From the TV’s Home screen, press the Left button on the TV’s remote control. Navigate to Settings, then select All Settings and then select Sound. Select Sound Output and choose the device you want the sound to come from.
Samsung TV's 'Sound Output' menu displaying various audio output options with TV Speaker selected.
5 Next, run a Sound Test. Navigate to Settings, then select All Settings and then select Support. Select Device Care, then select Self Diagnosis and then select Sound Test.
Samsung TV’s 'Self Diagnosis' screen with various test options. The 'Sound Test' icon is highlighted.
6 If the problem persists, your TV may require a software update. Navigate to Settings, then select All Settings and then select Support. Select Software Update, and then select Update Now.
Software Update' menu on a Samsung TV showing the option 'Update Now' selected.

No sound from soundbar connected using HDMI (eARC/ARC)

1 Check that the HDMI cable is firmly connected to the HDMI to TV (ARC/eARC) dedicated ports on both the TV and soundbar. Make sure both the TV and soundbar are powered on.
Diagram showing HDMI cables connected to the 'HDMI (eARC)' port on a Samsung TV and the 'HDMI TO TV (eARC/ARC)' port on a soundbar.
2 Press the Source button on the soundbar's remote control to select D.IN mode.
Samsung remote with the 'Source' button highlighted, set to select 'D.IN' mode, with a Samsung soundbar.

Note: If you select D.IN mode, the soundbar will automatically set the source to TV ARC or TV eARC after a few seconds.

3 From the TV’s Home screen, press the Left button on the TV’s remote control. Navigate to Settings, then select All Settings and then select Sound. Select Sound Output and then select Soundbar (HDMI).
Sound Output menu on a Samsung TV showing the 'Soundbar (HDMI)' option selected.
4 If you still do not hear the sound, navigate to Settings, then select All Settings and then select Connection. Select External Device Manager and then turn on Anynet+ (HDMI-CEC).
External Device Manager settings on a Samsung TV with 'Anynet+ (HDMI-CEC)' highlighted.
5 Navigate to Settings, then select All Settings and then select Sound. Select Expert Settings, then select HDMI-eARC Mode and then select Auto.
Expert Settings on a Samsung TV showing options for audio management, with 'HDMI-eARC Mode' is highlighted.
6 Next, select Digital Output Audio Format and then select Auto.
Expert Settings menu on a Samsung TV with 'Digital Output Audio Format' selected.

No sound from soundbar connected using Bluetooth

Sound quality may vary depending on different factors. Make sure the Bluetooth speaker is as close as possible to the TV without any obstacles. Do not place the wireless router nearby.

1 Ensure the soundbar power is on.
Samsung soundbar remote with the power button highlighted, indicating it is turned on, in front of a Samsung TV.
2 Ensure the soundbar is connected properly to the TV using Bluetooth. From the TV’s Home screen, press the Left button on the TV’s remote control. Navigate to Settings, then select All Settings and then select Sound. Select Sound Output.
Sound settings menu on a Samsung TV displaying 'Sound Output' option set to 'TV Speaker'.
3 If there are no Bluetooth devices connected, follow the instructions in the user manual of your soundbar to enter pairing mode.
Samsung soundbar remote with the 'Pair' button highlighted in blue, ready to connect to the TV displayed in the background.
4 While in pairing mode, use the TV’s remote control to navigate to Settings, then select All Settings and then select Sound. Select Sound Output and then select Bluetooth Speaker List.
Sound Output settings on a Samsung TV screen, with 'Bluetooth Speaker List' selected.
5 Select your soundbar and select Pair and connect.
Bluetooth Devices menu on a Samsung TV screen, showing 'Soundbar Q9' as the available device with the option 'Pair and connect' highlighted.

TV automatically turns up or down the volume

Samsung TVs include features like Active Voice Amplifier and Adaptive Sound+, which adjust volume based on ambient noise. Depending how loud or quiet the room is, the TV may increase or lower the volume automatically. As such you can turn this feature off.

1 Navigate to Settings and then All Settings.
Select Settings and then all settings

Note:  Images were taken from a 2025 model TV. Steps and layout may differ depending on the model of your TV.

2 Head to Advanced Features.
Advanced features selected on TV menu
3 Select AI Mode Settings.
AI Mode setting selected
4 Switch on AI Mode. The TV will analyse the surroundings, the content and your usage patterns to help provide the best viewing experience.
AI Mode is turned on
5 Scroll down and select Adaptive Sound Settings.
Adaptive Sound Settings selected
6 Turn off Active Voice Amplifier / Active Voice Amplifier Pro.
Adaptive Sound Settings on QN900F TV

Note: To find Active Voice Amplifier on prior compatible models:

  • 2023 - 2024 Model TVs: Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode > turn off Active Voice Amplifier
  • 2022 Model TVs: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode > turn off Active Voice Amplifier
  • 2020 - 2021 Model TVs: Settings > General > Intelligent Mode Settings > turn off Active Voice Amplifier

Notes:

  • If you are having trouble with your Samsung Smart TV, you can check for available software updates, as these may contain a solution to your problem.
  • Device screenshots and menus may vary depending on the device model and software version.

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