Samsung Jet Bot Combo troubleshooting

Refer to the following errors and solutions when troubleshooting your Samsung Jet Bot Combo.

• Check if the LED status indicator is on and if the battery is depleted.

• When the LED is red, manually place the vacuum on the Clean Station to charge it.

• While charging, the buttons on the vacuum will not work. The buttons will not work until charging is complete.

• When the LED status indicator is red, manually place the vacuum on the Clean Station to charge it.

• When the vacuum is immobilized by an obstacle, pick up the vacuum and move it away from the obstacle.

• If fabric or string is caught in a driving wheel, set the vacuum to power-saving mode and remove the item.

• Check the No-go zones in the SmartThings app.

• Suction power may be weak if there is too much dust in the dustbin. Set the vacuum to power-saving mode and empty the dustbin.

• If the vacuum’s noise suddenly increases, set the vacuum to power-saving mode and empty the dustbin.

• If the brush is blocked by foreign matter, set the vacuum to power-saving mode and clean the brush.

• Check if there has been a power failure or whether the power cord is unplugged.

• Remove any obstacles around the Clean Station that may prevent the vacuum from returning to the Clean Station.

• If there is foreign matter on the charging terminals, clean them with a soft cloth.

• Check for foreign matter by detaching the Mop Spin board.

• Check for foreign matter by detaching the Mop Spin board. Then, resume cleaning.

• If the issue occurs continuously, contact Samsung Customer Service.

• If the Mop Spin board is not assembled, the mode will change to Mop/Mop + Dust Suction. Ensure both sides of the Mop Spin board are attached.

• If the issue occurs continuously, contact Samsung Customer Service.

• Check if the Clean Station is installed along the grain of wooden or tile flooring.

• The vacuum may clean in a diagonal direction if it is moving to another area using the shortest route available. It may also move diagonally depending on obstacles or the direction it returns to the Clean Station for charging.

• Check if the Clean Station is installed in a narrow hallway, near a room, or near a door, and then move it to another location if needed. The vacuum will not be able to pass through narrow hallways or doors.

• Check the No-go zones in the SmartThings app.

• If the Jet Bot Combo does not start cleaning from the Clean Station, or if the Clean Station is moved to a new location, the vacuum will clean all areas regardless of the cleaning map.

• Ensure the vacuum begins cleaning from the Clean Station.

• Ensure the vacuum operates parallel to the walls.

• Remove obstacles directly in front of and to the sides of the Clean Station.

• If the Jet Bot Combo does not start cleaning from the Clean Station, or if the Clean Station is moved to a new location, the vacuum will clean all areas regardless of the cleaning map.

• Ensure the vacuum begins cleaning from the Clean Station.

• Ensure the vacuum operates parallel to the walls.

• Remove obstacles directly in front of and to the sides of the Clean Station.

• If the Jet Bot Combo does not start cleaning from the Clean Station, the set No-go functions will not work. Ensure the vacuum begins cleaning from the Clean Station.

• Check whether the floor is even or is a dark color.

• Check whether the vacuum operates properly on the floor.

• Check for foreign matter on the Cliff Sensor.

• When the Jet Bot Combo cleans a brightly colored carpet with short fibers, it may recognize the carpet as a floor instead. Therefore, the Intelligent Power Control function will not work.

• Check if the brush cover is properly assembled.

• The rubber that sweeps away dust may cause a sound due to friction with the floor.

• If the issue occurs continuously, contact Samsung Customer Service.

• Check if the SmartThings app is compatible with your phone by navigating to the Google Play Store or Apple App Store. Then, search for and select the app.

• The supported OS version for SmartThings may change.

• Standard installation and use are not guaranteed for rooted smart devices.

• Make sure the Jet Bot Combo is connected to a Wi-Fi network so that it can be detected by the SmartThings app.

• Check your Samsung account credentials.

• Cancel the registration, then reopen the SmartThings app and then try the registration again.

• Cancel the registration, then reopen the SmartThings app and then try the registration again.

• Make sure the password is correct.

• Press and hold the charging button until you hear a beeping sound.

• If the next step does not appear within a few seconds, press and hold the button again.

• If you are connecting to an iOS device, press and hold the charging button for at least 3 seconds, and then tap Next on the screen.

• Try registering the product again.

• If the registration fails repeatedly, restart the SmartThings app and try again.

• The Samsung account for both the app login and registration must be the same.

• Users must use the Samsung account issued by the country where the product was purchased.

• If necessary, refer to your product’s user manual for assistance.

• Check the status settings of the wireless router.

• Restart the SmartThings app.

• Disconnect and reconnect the phone and wireless router.

• Press the Start/Stop button on the Jet Bot Combo to put it into power-saving mode. Then, turn it off, wait a few minutes, and then open and run the SmartThings app.

• Check if the JetBot Combo is turned off.

• Connect the Jet Bot Combo to a Wi-Fi network.

• Restart the SmartThings app.

• Check if there is an internet connection issue. A firewall may interfere with the operation.

• If the JetBot Combo is far from the wireless router, the connection may fail.

• Restart the SmartThings app.

• If the connection fails repeatedly, try registering the product again.

• If the wireless router credentials are changed, try registering the product again.

• Turn off power-saving mode on the Jet Bot Combo.

• You will need to register the product with the SmartThings app before creating a map.

• When the Jet Bot Combo starts cleaning from the Clean Station and completes one cycle of Auto Clean mode, a map will be saved.

• If the Jet Bot Combo and the phone are not connected to the same Wi-Fi network, there may be a delay depending on the network environment.

• The Jet Bot Combo may fail to detect pet waste if it is located in the dead zone of the object recognition sensor or if the debris that needs to be cleaned is smaller than 2 cm by 3 cm in size.

• The Jet Bot Combo may fail to detect pet waste if its color, pattern, or shape blends in with the floor.

• Additionally, direct or reflected sunlight may hinder its ability to recognize pet waste.

• The vacuum’s software is updated regularly to improve object recognition performance.