Your phone or tablet should be connected to the same network as your Smart TV. Swipe down from the top right of your device’s screen to open the Quick settings panel, and then touch and hold the Wi-Fi icon to open your device's Wi-Fi settings. Here you can check if it's connected to the right network and can change it if needed.
Additionally, disconnect from your VPN if a VPN setting error occurs.
Most Samsung TVs can be rebooted by pressing and holding the TV's Power button on the remote until you see the Samsung logo. You can also unplug the AC power cord, and then plug it back in. For other TV brands, check with the manufacturer.
Reboot your Galaxy phone or tablet by pressing and holding the Side button and Volume down button until the power menu appears. Tap Restart, and then tap Restart again.
On your device, navigate to and open Settings. Swipe to and tap Software update or System updates. It will vary between models. Tap Download and install or Check for software updates. If an update is available, it will begin downloading, though you may need to tap Download now on some devices. When the download is complete, follow the on-screen instructions to install the update.
You can also check for updates using Smart Switch.
Make sure to back up your phone or tablet. All data and settings will be erased.
Write down the username and password for the account that you used to back up your data.
We recommend having your phone or tablet plugged into the wall charger during the reset process because it may take up to an hour.
If you have encrypted the SD Card inserted in to your phone or tablet, make sure to decrypt it before the reset. Navigate to Settings, search for and select SD, and then tap Decrypt SD card.
Before installing any apps, make sure that your phone or tablet is functioning normally.
If you are still encountering any issues, please visit a Samsung walk-in service center or you can schedule a repair service online.
Select CONTINUE to visit HP's website.
