The troubleshooting here is relevant if your washer never spins at all when attempting to start a cycle. If your washer was spinning but it stopped mid cycle, see our washer spins poorly guide instead, as it contains more steps specific to that issue that can help prevent service. That guide also covers any other spin issue, such as slow spinning, perpetual spinning, or spin-related error codes, as well as issues caused by poor spinning, such as long cycle times or soaking wet clothes.
Only continue with this article if your washer does not spin at all.
If your model is not a front loader or does not have a pump filter, skip to the next checkpoint.
Before the washer spins, it tries to drain. If it's unable to drain, it never moves to the spin step. Since the pump filter should be cleaned routinely (about once a month or 40 washes, whichever is more frequent), we'll check this first.
If you've recently cleaned your pump filter within the last month and within the last 40 washes, you can skip to the next checkpoint. Otherwise you should take the time to clean it now.
To begin, open the pump filter door panel by pressing on the cover.
Remove the cap from the drain hose by holding the hose and twisting the cap. The cap can be tough to remove because it forms an airtight seal, so make sure to use a little elbow grease. Once the cap is removed, drain the water.
Once all the water is drained, remove the washer pump filter by twisting it counter-clockwise.
On some Samsung washers, the washer pump filter (A) is similar to the cap on a medicine bottle. Push in and twist it to remove the cap.
Using a small toothbrush or other similar soft bristle brush, wash any dirt or other materials from the pump filter. Inspect the drain pump impeller (located inside the pump filter housing) to make sure it is clean.
Issues caused by an incorrectly installed drain hose are not always experienced immediately after installation; they can be something that build up over time before reaching a point severe enough to cause drain or spin issues. The drain hose should still be checked even if installation was not recent.
The drain hose must be inserted into the drain pipe at least 6 inches, and no more than 8 inches. Use the hose guide included with the washer to help, and then once the drain hose is in place, secure it with a zip tie so it will not slip down farther.
If the drain hose is more than 8 inches deep, it creates a siphoning effect which will cause issues with the washer. If the drain hose is inserted less than 6 inches, it may fall out which will cause water to spill all over the floor.
Do not remove the screw on the back of the washer that holds the drain hose against the washer. If the screw has been removed, screw it and the holder back in with any screw that fits. If the holder is missing, service is required.
It may be tempting to unscrew this clamp holding the drain hose to the back of the washer, especially if the drain hose doesn't quite reach as far as you want it to. However, removing this may cause the washer to drain automatically and give an LC or 4C error code.
Select CONTINUE to visit HP's website.
